For a “Happy Home” Get Wahl

TERMS AND CONDITIONS

Messaging Terms & Conditions

You agree to receive informational messages (appointment reminders, account notifications, and marketing and promotional messages such as sales, coupons, and seasonal deals) from Wahl Family Heating, Cooling & Plumbing. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at wahlcustomerservice@gmail.com. You can opt out at any time by replying STOP.

1. Scope of Agreement

By requesting services, scheduling an appointment, or consenting to receive communications from Wahl Family Heating, Cooling & Plumbing (“Company”, “we”, “us”), you agree to these Terms & Conditions in full. These terms apply to all residential and light‑commercial HVAC, plumbing, inspection, emergency, installation, maintenance, or diagnostic services performed by the Company.

2. Services & Work Address

You (“Customer”) hereby engage the Company to perform the work at the service address you provide. You affirm you have authority over the property and can authorize the work.

3. Pricing, Payment & Flat‑Rate Basis

All services—including materials, labor, taxes—are billed on a flat‑rate basis. No breakdowns are provided. Payment is due in full at the time of service, unless a written alternate arrangement is agreed and signed by both parties.

4. Workmanship & Warranty

We furnish required labor, materials, supplies, and equipment. Manufacturer warranties apply to parts; our workmanship is warrantied for one year from completion, provided full payment has been made. Warranties do not include third‑party materials beyond manufacturer coverage.

5. Extra or Additional Work

Any additional services or deviations requested during the job must be authorized in writing via a change order that outlines the scope, additional charges, and revised terms.

6. Insurance & Liability

Customer must maintain appropriate property and liability insurance. The Company is licensed in Pennsylvania and carries workers’ compensation insurance for employees.

7. Cancellation & Scheduling

We offer prescheduled evening and weekend appointments at no extra charge. In case of 24‑hour emergency service, fees may vary. Cancellation or rescheduling should be communicated promptly.

8. TCPA Compliance (Telephone Consumer Protection Act)

Our communications—including but not limited to SMS/MMS, prerecorded calls, or automated dialing—are governed by the TCPA and CTIA Guidelines:

9. Limitation of Liability

To the maximum extent permitted by law, Company’s liability for any direct damages is limited to the total amount paid for the service at issue. We are not liable for indirect, incidental or consequential damages.

10. Privacy

Your privacy is governed by our Privacy Policy, which is integral to these Terms. That policy explains how we collect, use, and share your personal information, including telephonic and SMS/MMS data collection and processing

11. Dispute Resolution

We invite you to attempt informal resolution first. If unresolved, we may proceed with mediation or binding arbitration under the rules of the American Arbitration Association. Litigation is a last resort. By using our services, you consent to the choice of arbitration venue and waiver of a jury trial.

12. Governing Law & Venue

These Terms are governed by the laws of the Commonwealth of Pennsylvania. Any legal action must be filed in the courts of Allegheny County, Pennsylvania.

13. Changes to Terms

We reserve the right to update these Terms at any time. We will notify you via website posting or direct communication. Continued use of services after changes constitutes acceptance.

14. Contact

For questions or concerns regarding these Terms—or to revoke consent to communications—contact us at:

Wahl Family Heating, Cooling & Plumbing, LLC
1 Willow Avenue, Oakdale, PA 15071
Phone: (412) 204‑6360